Privacy policy

1. COLLECTION OF PERSONAL DATA
When you visit our website or complete a purchase, we collect specific personal information required to facilitate the transaction, including your name, shipping address, billing details, and email address. In compliance with regional tobacco regulations, we also collect data necessary for age verification to ensure our products are only accessible to adults of legal purchase age.

2. AUTOMATED DATA COLLECTION
Our system automatically captures certain information about your device, such as IP address, browser type, and time zone, through the use of cookies and log files. This technical data is utilized to optimize the performance of our ShopOEM store group, prevent fraudulent activity, and analyze how visitors interact with our content to improve the user experience.

3. PURPOSE OF DATA PROCESSING
The primary purpose of processing your information is to fulfill orders placed through the site, including shipping arrangements through our European warehouse network and providing invoice or order confirmations. Additionally, we use this data to communicate with you regarding support inquiries and, where permitted by law, to provide information related to our product updates or promotional offers.

4. THIRD-PARTY DATA DISCLOSURE
We share your personal information with third-party service providers who assist us in our operations, such as payment processors (e.g., PayPal, Stripe) and logistics partners (e.g., DHL, DPD). These entities are only permitted to use your data for the specific purpose of performing their service and are obligated to maintain the confidentiality of your information.

5. DATA SECURITY AND STORAGE
We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction. Your financial information is processed through secure, encrypted gateways, and we do not store sensitive credit card data directly on our European fulfillment servers.

6. COOKIES AND TRACKING TECHNOLOGIES
Our website utilizes cookies to maintain your shopping cart session and to understand your preferences for future visits. You have the option to disable cookies through your browser settings, although this may limit your ability to use certain functional features of the store.

7. YOUR RIGHTS UNDER GDPR
If you are a resident of the European Union, you have the right to access the personal information we hold about you and to request that your data be corrected, updated, or deleted. To exercise these rights or to ask questions about our data practices, please contact our privacy compliance officer through the provided support channels.

8. DATA RETENTION
We retain your order information for our records for as long as necessary to fulfill the purposes outlined in this policy, or as required by legal, tax, and accounting obligations. When personal data is no longer needed for these purposes, it is securely deleted or anonymized within our database.

9. UPDATES TO THIS POLICY
We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices or evolving legal requirements in the electronic cigarette industry. All updates will be posted directly on this page and will take effect immediately upon publication.

10. CONTACT INFORMATION
For any inquiries regarding your privacy or data usage, please reach out to our team at [Your Support Email Address].